Reference

How mistik 4 protects your account and payment information

When you open an account with us, your personal details and payment records stay secure and private.

End-to-end payment encryptionNo third-party credential sharingGDPR and local data standards
Explore the Lobby Read FAQ
mistik 4 How mistik 4 protects your account and payment information
REACH OUR TEAM

How to contact us about your privacy

Email Support Send privacy inquiries to [email protected]. We respond to all data access and deletion requests within 14 business days. Include your account username and the specific information you'd like reviewed or amended.
Live Chat Our support team is available in English 09:00–21:00 Jakarta time, seven days a week. Navigate to the Help section inside your account to start a chat about privacy concerns or data requests.
Account Settings Update your profile details, contact email and communication preferences directly in your account dashboard under Privacy & Preferences. Changes take effect immediately and are logged for your records.
DATA SECURITY

What we collect and how we protect it

Account Credentials

We store your username, password hash, email and phone number to authenticate your access and send you important notifications. Passwords are never stored in plain text; we use industry-standard hashing algorithms. Your email and phone are verified once during account creation.

Payment Records

Deposit and withdrawal history is encrypted and retained for 7 years to comply with financial reporting standards. We record the payment method used (DANA, OVO, GoPay, QRIS or bank transfer), amount, date and verification status—but never your full wallet PIN or card number.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which games you play and how long you browse each section. You can adjust cookie consent in your browser settings at any time; disabling non-essential cookies will not affect gameplay or withdrawals.

Device Information

We log your device type, operating system, browser, IP address and rough location (city level) to detect fraud and unauthorized access attempts. This data is deleted after 90 days unless fraud is suspected or a dispute is ongoing.

Gameplay and Betting Data

Records of your bets, wins and lobby browsing help us personalize your experience and comply with anti-money-laundering checks. This data is never sold; it's used only to improve account security and service quality.

Request Your Data

Use the Data Export tool in Account Settings to download a copy of all information we hold about you in CSV format. Export requests are prepared within 3 business days and sent to your verified email address.

Privacy questions from our players

Your withdrawal records stay encrypted on our servers for 7 years per financial compliance rules. We never retain your full wallet PIN or bank account number—only the last four digits of the payment method used, the amount and the date. If you close your account, historical payment records remain for the full 7-year period but are permanently separated from your profile.

No. We do not sell, rent or share your personal data with third parties for marketing or any other commercial purpose. We may share aggregated, anonymized gameplay statistics with our game studios to improve titles, but individual account information stays confidential. The only exception is disclosure to law enforcement where local law requires it.

All wallet connections use TLS 1.3 encryption, the same standard used by banks. Your wallet PIN is never stored or transmitted through our servers; the payment provider handles authentication. We only receive a confirmation token showing the deposit succeeded. Transactions are logged and verified within 60 seconds.

Email [email protected] with your account username and a request for permanent deletion. We will anonymize your profile, delete your credentials and gameplay records within 14 days. Payment records must be retained for 7 years per local financial law, but they will be disconnected from your name and contact details.

Yes, we use cookies to keep you logged in and track which games you visit so we can show relevant titles in your lobby. Session cookies (required) cannot be disabled without logging out. Analytics and preference cookies can be disabled in your browser settings or via our cookie banner. Disabling non-essential cookies won't affect deposits, withdrawals or gameplay.

Contact live chat immediately via the Help section in your account, or email [email protected] with the phrase 'SECURITY CONCERN' in the subject line. We respond within 2 hours during business hours (09:00–21:00 Jakarta time). We will freeze your account, review login history, and guide you through a secure password reset.

Gameplay records—bets, wins and game sessions—are retained for 3 years to comply with anti-money-laundering checks and to help resolve disputes. After 3 years, records are archived and no longer accessible from your account. Payment records are kept separately for 7 years as required by financial reporting standards.

Related Pages

mistik 4 Indonesia About Us mistik 4 Login Register FAQ